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Job Descriptions

Human Resources Manager

First Savings Financial Group, Inc. is the holding company for First Savings Bank.  First Savings Bank has sixteen offices in the Indiana communities of Clarksville, Jeffersonville, Sellersburg, New Albany, Georgetown, Corydon, Lanesville, English, Leavenworth, Marengo, Montgomery, Odon and Salem. Our mission is to create a higher quality of life for our customers, our employees, our community and our shareholders.  We are committed to building customer relationships, conducting business with integrity, providing the best customer service and we count on our employees to deliver that outstanding service. We encourage an environment that supports teamwork, collaboration and cooperation. Career opportunities are available to individuals who want to be a part of our continued success and we value a diverse workforce. We also provide an excellent benefit package.

Equal Opportunity Employer Minorities, Women, Disabilities, Veterans

Job Requirements:

  • Bachelor’s degree.
  • 5 years professional Human Resources experience with accountability for management in various HR disciplines, such as, Compliance, Recruiting, Payroll, Benefits and Employee Relations.
  • Excellent verbal and written communication skills.
  • Good knowledge and experience working with Excel and Word.
  • Thorough knowledge of federal and state employment laws and regulations.
  • Technical experience with human resources software, preferably with automation experience.
  • Good math skills with ability to calculate amounts and to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
  • Ability to read, analyze and interpret general business periodicals, professional journals, and government regulations.

Specific Job Functions:

  • Responsible for the recruitment, hiring and retention of a highly qualified workforce.
  • Completes background screening process on new hires.
  • Completing new hire paperwork.
  • Posts job opening internally and externally.
  • Coordinates and maintains current job descriptions.
  • Responsible for tracking and maintaining recruitment documents for compliance.
  • Provide input and assistance to managers on documenting and discussing employee performance issues.
  • Handles responding to all unemployment claims.
  • Conducts Exit Interviews.
  • Reviews and provides approval of bi-weekly payroll. Ensures timely processing and serves as backup to HR Administrator and processes payroll, as needed.
  • Reviews and calculates incentive pay, bonus pay, commission pay, overtime calculations, mortgage loan officer commission pay for accurate payroll processing.
  • Responsible for uploading 401k payroll transmittal reports.
  • Assists with review of payroll tax reports, as needed.
  • Works with HR Administrator on system changes, tax changes, new set-up, etc.
  • Reviews system reports with HR Administrator regarding accurate PPACA Reporting (IRS Forms 1095c and 1094c).
  • Monitors benefits eligibility per PPACA guidelines.
  • Responsible for the non-officers monthly annual compensation cycle.
  • Responsible for Benefits Open Enrollment annually.
  • Responsible for being compliant with all regulations and compliance requirements pertaining to job function.
  • Carries out other duties as may be assigned or requested.

 

Credit Analyst

Department:  Credit Administration

First Savings Financial Group, Inc. is the holding company for First Savings Bank.  First Savings Bank has sixteen offices in the Indiana communities of Clarksville, Jeffersonville, Sellersburg, New Albany, Georgetown, Corydon, Lanesville, English, Leavenworth, Marengo, Montgomery, Odon and Salem. Our mission is to create a higher quality of life for our customers, our employees, our community and our shareholders.  We are committed to building customer relationships, conducting business with integrity, providing the best customer service and we count on our employees to deliver that outstanding service. We encourage an environment that supports teamwork, collaboration and cooperation. Career opportunities are available to individuals who want to be a part of our continued success and we value a diverse workforce. We also provide an excellent benefit package.

Equal Opportunity Employer Minorities, Women, Disabilities, Veterans

 

Job Requirements:

  • Bachelor’s degree in Finance, Economics, or Accounting.
  • CPA, CRC, DLBB, or CCIM designations or formal credit training are preferred.
  • Must have directly related credit analysis experience in commercial credit, commercial lending, or credit administration.
  • Exceptional financial analytical, business mathematical, organizational, problem solving and time management skills.
  • Excellent verbal and written communication skills.
  • High proficiency in Microsoft Office applications with high skills in Word, Excel and Power Point.
  • Ability to exercise judgment, initiative and tact in dealing with applicants, borrowers, lending officers, staff, supervisors and management.

 

Specific Job Functions:

  • Acquires working knowledge of bank’s credit policy and regulatory lending laws.
  • Assists with the timely collection of customer financial information as needed.
  • Spreads and analyzes personal and business financial statements, tax returns, management prepared financials and CPA prepared compilations, reviews and audited statements.
  • Analyzes loan data on new, renewal and existing loans, including data provided by credit bureaus, other financial institutions and financial institution credit/collateral files.
  • Works with the loan officer and makes recommendations for proper loan structuring including term, amortization, loan conditions and covenants.
  • Prepares spread sheets, credit memorandums, reports, summaries and opinions for retail, mortgage and commercial lending officers on new, renewal and existing loans.
  • Determines the proper risk rating for credits at time of loan origination and annually on relationships assigned for annual reviews.
  • Actively participates in loan committee offering their opinion of the credit and/or responding to questions as the financial analyst for the credit requested.
  • Performs UCC, credit bureau, D&B, loss avoidance, and other credit/industry and collateral specific investigations.
  • Keeps informed about current national and local economic and industry events, new accounting and finance rules and other events which can affect quality of the bank’s loan portfolio.
  • Provides technical advice and assistance to loan officers as needed.
  • Responsible for being compliant with all regulations and compliance requirements pertaining to job function.
  • Carries out other duties as may be assigned or requested.

ACH and Wire Transfers Specialist

Corydon Office

First Savings Financial Group, Inc. is the holding company for First Savings Bank.  First Savings Bank has sixteen offices in the Indiana communities of Clarksville, Jeffersonville, Sellersburg, New Albany, Georgetown, Corydon, Lanesville, English, Leavenworth, Marengo, Montgomery, Odon and Salem. Our mission is to create a higher quality of life for our customers, our employees, our community and our shareholders.  We are committed to building customer relationships, conducting business with integrity, providing the best customer service and we count on our employees to deliver that outstanding service. We encourage an environment that supports teamwork, collaboration and cooperation. Career opportunities are available to individuals who want to be a part of our continued success and we value a diverse workforce. We also provide an excellent benefit package.

Equal Opportunity Employer Minorities, Women, Disabilities, Veterans

Job Requirements:  

  • High school graduate or equivalent
  • Experience and working knowledge of wire transfer and ACH processing
  • Basic knowledge of Treasury Management services, such as Positive Pay, Account Recon, ACH Origination, Lockbox and Target/ZBA accounts and Remote Deposit Capture.
  • Knowledge of Excel and word processing software.
  • Must be self-motivated
  • Ability to handle multiple tasks
  • Ability to work effectively with other departments

Specific Job Functions: 

  • Processing ACH batches and files originated by the bank’s commercial customers and following all security measures that have been put into place.
  • Maintain an understanding of ACH rules and regulations.
  • Processing domestic and foreign wire transfer requests via Fed Line Advantage in a timely manner without sacrificing quality.
  • Review wire transfer requests to ensure authenticity of the request, funds availability, and appropriate approval prior to initiating the wire, but in an expedited manner.
  • Review and verify wire transfer requests keyed to customer’s accounts to ensure accuracy.
  • Update all required logs on a daily basis with accurate and complete information
  • Process system setup and maintenance requests from Treasury Management to ensure full availability and functionality of the services to the customer.
  • Provide professional support and customer service to new and existing Treasury Management customers.
  • Assist with service requests, inquiries and technical issues related to specific Treasury Management services such as Wire Transfers, ACH Origination, Positive Pay, and Target/Zero Balance accounts, etc.
  • Maintain knowledge (functional, operational and legal) of bank regulations, but particularly the Electronic Funds Transfer Act, The Bank Secrecy Act, Anti-Money Laundering, and OFAC.
  • Responsible for being compliant with all regulations and compliance requirements pertaining to job function.
  • All other duties as may be assigned

ACH and Wire Transfers Manager

Corydon Office

First Savings Financial Group, Inc. is the holding company for First Savings Bank.  First Savings Bank has sixteen offices in the Indiana communities of Clarksville, Jeffersonville, Sellersburg, New Albany, Georgetown, Corydon, Lanesville, English, Leavenworth, Marengo, Montgomery, Odon and Salem. Our mission is to create a higher quality of life for our customers, our employees, our community and our shareholders.  We are committed to building customer relationships, conducting business with integrity, providing the best customer service and we count on our employees to deliver that outstanding service. We encourage an environment that supports teamwork, collaboration and cooperation. Career opportunities are available to individuals who want to be a part of our continued success and we value a diverse workforce. We also provide an excellent benefit package.

Equal Opportunity Employer Minorities, Women, Disabilities, Veterans

Job Requirements:

  • High school diploma or equivalent.
  • Experience and working knowledge of wire transfer and ACH processing
  • Knowledge of Treasury Management services, such as Positive Pay, Account Recon, ACH Origination, Lockbox and Target/ZBA accounts and Remote Deposit Capture.
  • Knowledge of Excel and word processing software.
  • Must be self-motivated
  • Ability to handle multiple tasks
  • Ability to work effectively with other departments and all levels of management
  • Encourage teamwork and act as a role model when leading others

Specific Job Functions:

  • Manage the daily processing of ACH batches and files originated by the bank’s commercial customers.
  • Maintain an understanding of ACH regulations and NACHA rules and keep up to date on changes to the rules and regulations
  • Responsible for the administration, security and operational functions related to Fed Line Advantage systems and interfaces.
  • Oversee the processing of domestic and foreign wire transfer requests via Fed Line Advantage in a timely and accurate manner without sacrificing quality.
  • Oversee the review of wire transfer requests to ensure authenticity of the request, funds availability, and appropriate approval.
  • Oversee the verification of wire transfer requests keyed to customer’s accounts to ensure accuracy.
  • Ensure the wire transfer log is completed on a daily basis with accurate and complete information
  • Process system setup and maintenance requests for commercial Treasury Management products in both core and online banking to ensure full availability and functionality of the services.
  • Provide exceptional support and customer service to new and existing commercial banking customers.
  • Assist with service requests, inquiries and technical issues related to specific Treasury Management services such as Wire Transfers, ACH Origination, Positive Pay, and Target/Zero Balance accounts, etc.
  • Maintain knowledge (functional, operational and legal) of bank regulations, but particularly the Electronic Funds Transfer Act, The Bank Secrecy Act, Anti-Money Laundering, and OFAC.
  • Recommend, create, and update policies and procedures to improve performance and effectiveness of the department.
  • Ensure the department is cross-trained on all department responsibilities.
  • Work closely and in cooperation with other departments, such as Treasury Management, Deposit Operations and Accounting.
  • Responsible for being compliant with all regulations and compliance requirements pertaining to job function.
  • All other duties as assigned.

Teller – Part-time

About Us

First Savings Financial Group, Inc. is the holding company for First Savings Bank.  First Savings Bank has sixteen offices in the Indiana communities of Clarksville, Jeffersonville, Sellersburg, New Albany, Georgetown, Corydon, Lanesville, English, Leavenworth, Marengo, Montgomery, Odon and Salem. Our mission is to create a higher quality of life for our customers, our employees, our community and our shareholders.  We are committed to building customer relationships, conducting business with integrity, providing the best customer service and we count on our employees to deliver that outstanding service. We encourage an environment that supports teamwork, collaboration and cooperation. Career opportunities are available to individuals who want to be a part of our continued success and we value a diverse workforce. We also provide an excellent benefit package.

Equal Opportunity Employer Minorities, Women, Disabilities, Veterans

Job Requirements:

  • High school diploma or equivalent.
  • Successful completion of in-house training program or other approved training program.
  • Good interpersonal communication and computer skills; ability to operate standard office equipment such as adding machines and key board.
  • Good phone etiquette.
  • Must display good attendance, dependability and punctuality.

Specific Job Functions:

  • Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records.
  • Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances.
  • Accepts loan payments and ensures the payments match balances due.  Enters payments into the computer and issues customer receipts.
  • Place holds on accounts for uncollected funds.
  • Counts, checks and packages coin and currency as needed.
  • Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor as necessary.
  • Ensures that the teller station is properly stocked with forms, supplies, etc.
  • Reports malfunctions of teller terminals and other equipment used at the teller station.
  • Is responsible for checking night depository bags and mail deposits, verifying contents and recording proper information on the financial institution’s forms.
  • Is responsible for comprehensive, prompt and efficient customer transactions.
  • Responsible for keeping cash and keys secure and adhering to cash drawer limits.
  • Answers customer questions when necessary, always using the opportunities to cross-sell other bank services and refers to the proper person.
  • Practice Sales and Service Performance Standards.
  • Issues cashier’s checks, money orders and credit card advances.
  • Responsible for being compliant with all regulations and compliance requirements pertaining to job function.
  • Carry out such other duties as may be assigned or requested.
  • Complete training as necessary.
  • Processes CTR’s and SAR’s properly and promptly, as needed.

Deposit Operations Specialist

Full-time

900 Highway 62 NW

Corydon, IN 47112

 

About Us

First Savings Financial Group, Inc. is the holding company for First Savings Bank.  First Savings Bank has sixteen offices in the Indiana communities of Clarksville, Jeffersonville, Sellersburg, New Albany, Georgetown, Corydon, Lanesville, English, Leavenworth, Marengo, Montgomery, Odon and Salem. Our mission is to create a higher quality of life for our customers, our employees, our community and our shareholders.  We are committed to building customer relationships, conducting business with integrity, providing the best customer service and we count on our employees to deliver that outstanding service. We encourage an environment that supports teamwork, collaboration and cooperation. Career opportunities are available to individuals who want to be a part of our continued success and we value a diverse workforce. We also provide an excellent benefit package.

Equal Opportunity Employer Minorities, Women, Disabilities, Veterans

Job Requirements:  

  • High School diploma or equivalent
  • A minimum of at least two years banking experience with a strong working comprehension of Deposit Operations activities
  • Capable of multi-tasking and maintaining focus
  • Strong attention to detail and ability to problem solve
  • Good interpersonal and customer service skills
  • Ability to understand and adhere to policies, procedures, regulations and laws for the department and the organization to protect assets and the reputation of the bank.

Specific Job Functions:

  • Handles telephone inquiries and research requests from the branches, other departments and customers, in a friendly and courteous manner while providing the highest level of customer service.
  • Responsible for working and processing exception items, including non-post items, stop pays, positive pay, and NSF items on a daily basis.
  • Make customer account adjustments due to processing errors.
  • Balances DDA, Savings, and CD applications and balances branch cash.
  • Verifies all new deposit accounts, performs and verifies maintenance, and ensures that all documentation has been obtained as required by policy.
  • Processes the charge-backs and returns.
  • Processes, prints and mails all deposit application notices, including CD interest checks, NSF Notices, ODP Sweep notices, etc.
  • Balances outstanding cashier’s checks, CD interest checks and other internal accounts.
  • Initiates and processes incoming and outgoing wire transfers, while being alert to situations of potential fraud.
  • Reviews mobile capture deposits to identify transactions that could indicate fraud.
  • Processes ACH Origination files.  The utmost attention and focus is required for this function.
  • Sorts incoming mail and ensures that postage equipment is working properly.
  • Researches and corrects returned mail.
  • Processes levies, garnishments, interrogatory requests and verification of deposits.
  • Responsible for charge-off account processing to include all reporting.
  • Monitors savings and money market accounts for Reg. D violations.
  • Monitors Dormant and escheated accounts.
  • Updates and maintains department procedures when needed.
  • Remain current on all required annual training.
  • Carry out such other duties as may be assigned or requested.
  • Responsible for being compliant with all regulations and compliance requirements pertaining to job function.

Head Teller – Full-time

Head Teller – Full-time
Marengo Office

About Us
First Savings Financial Group, Inc. is the holding company for First Savings Bank. First Savings Bank has sixteen offices in the Indiana communities of Clarksville, Jeffersonville, Sellersburg, New Albany, Georgetown, Corydon, Lanesville, English, Leavenworth, Marengo, Montgomery, Odon and Salem. Our mission is to create a higher quality of life for our customers, our employees, our community and our shareholders. We are committed to building customer relationships, conducting business with integrity, providing the best customer service and we count on our employees to deliver that outstanding service. We encourage an environment that supports teamwork, collaboration and cooperation. Career opportunities are available to individuals who want to be a part of our continued success and we value a diverse workforce. We also provide an excellent benefit package.
Equal Opportunity Employer Minorities, Women, Disabilities, Veterans

Job Requirements:

  • High School Diploma or equivalent
  • Minimum one year of job related experience, including formal teller operations
  • Good interpersonal and supervisory skills, as well as good standard office equipment skills.
  • Must display good attendance, dependability and punctuality.

Specific Job Functions:

  • Exercises daily supervision over tellers and assures that appropriate audit controls are observed.
  • Provides on-the-job training for tellers on an as-needed basis. Monitors tellers to ensure compliance with financial institution procedures and policies.
  • Assists tellers in locating cash discrepancies, managing unusual window transactions, and answers difficult customer questions. Assists in the resolution of particularly sensitive or complex problems.
  • Controls access to safety deposit boxes and maintaining records.
  • Performs a variety of customer service transactions, such as holds, stop payment orders and check verification.
  • Processes and assists teller with completing CTR’s and SAR’s properly and promptly, as needed.
  • Maintains reports documenting teller outages, balances, time cards, etc.
  • Introduces and cross-sells new services to customers as appropriate.
  • Practice Sales and Service Performance Standards.
  • Is responsible for the vault cash on a daily basis, including Fed orders and shipments.
  • Performs all normal teller duties on a daily basis.
  • Responsible for being compliant with all regulations and compliance requirements pertaining to job function.
  • Perform duties of Personal Banker, as needed.
  • Responsible for being compliant with all regulations and compliance requirements pertaining to job function.
  • Carries out other duties as may be assigned or requested.

Loan Processor (Commercial)

Location:  3711 Paoli Pike, Floyds Knobs, In 47119

First Savings Financial Group, Inc. is the holding company for First Savings Bank.  First Savings Bank has fourteen offices in the Indiana communities of Clarksville, Jeffersonville, Sellersburg, New Albany, Georgetown, Corydon, Lanesville, English, Leavenworth, Marengo and Salem. Our mission is to create a higher quality of life for our customers, our employees, our community and our shareholders.  We are committed to building customer relationships, conducting business with integrity, providing the best customer service and we count on our employees to deliver that outstanding service. We encourage an environment that supports teamwork, collaboration and cooperation. Career opportunities are available to individuals who want to be a part of our continued success and we value a diverse workforce. We also provide an excellent benefit package.

Equal Opportunity Employer Minorities, Women, Disabilities, Veterans

Job Requirements:

  • High school diploma or equivalent.
  • Basic knowledge and ability to operate standard office equipment such as calculators, fax machines and copiers.  Good computer skills with working knowledge of spreadsheets and word processing programs.
  • Good understanding of financial institutions products and services.
  • Good working knowledge of other departments in the bank as they relate to loan administration operations.
  • Good customer service skills.

Specific Job Functions:

  • Provides administrative assistance to the Loan Officers and staff, including preparing loan documentation for closings of commercial, non-real estate, real estate, consumer and participation loans.
  • Uploads new loans into core systems. Assembles and verifies accuracy of loan documentation.  Maintains these documents using a variety of storage media, monitors proper handling and storage of sensitive documents.
  • Process loan disbursements as appropriate.  (Cashiers check, transfer or wire)
  • Quote all loan payoffs as requested.
  • Processes daily paid off loans.  Prepares paid documentation to be sent for recordings and for customer records.
  • Daily balancing and reconciliation of GL loan accounts.
  • Track and make timely Escrow payments, prepare annual notices.
  • Prepares and assures timely mailing of loan notices and loan past due notices.
  • Maintains items in loan collateral vault.
  • Records liens with county, state and other government agencies as needed for loan collateral lien perfection.
  • Order appraisals through Mercury Network, track for completeness and review as appropriate.
  • Report funds to Fannie Mar on a monthly basis.
  • Balances a variety of departmental reports and assures payment to the appropriate vendors.
  • Process daily incoming mail, updating core system with insurance expiration dates, cancellations and vehicle titles received.
  • Monitors E-Oscar AUD and ACDV, prepares responses and reporting.
  • Monitor participation loans bought and sold.  Process incoming and outgoing draw requests and payments.  Initiate wire transfers when applicable.
  • Assist Auditors and Examiners as requested.
  • Cross-markets financial institution products and services as appropriate.
  • Assists other departments as needed due to employee vacations or absences. Including switchboard, secondary market and indirect lending duties.
  • Responsible for being compliant with all regulations and compliance requirements pertaining to job function.

Senior Credit Analyst

Credit Administration

First Savings Financial Group, Inc. is the holding company for First Savings Bank.  First Savings Bank has fourteen offices in the Indiana communities of Clarksville, Jeffersonville, Sellersburg, New Albany, Georgetown, Corydon, Lanesville, English, Leavenworth, Marengo and Salem. Our mission is to create a higher quality of life for our customers, our employees, our community and our shareholders.  We are committed to building customer relationships, conducting business with integrity, providing the best customer service and we count on our employees to deliver that outstanding service. We encourage an environment that supports teamwork, collaboration and cooperation. Career opportunities are available to individuals who want to be a part of our continued success and we value a diverse workforce. We also provide an excellent benefit package.

Equal Opportunity Employer Minorities, Women, Disabilities, Veterans

Job Qualifications:

  • Five (5) years of demonstrated ability to gather, analyze and present concise and well supported Corporate Banking, Agricultural, and Commercial Real Estate loan approval presentations to various levels of the organization.
  • Demonstrable leadership and coaching skills;
  • Exceptional interpersonal abilities and desire to effectively work with Relationship Managers, Executive Leadership, and other Bank Employees in a team environment to achieve First Savings Bank’s goals.
  • Exceptional financial, analytical, business, organizational, problem solving, time management, oral and written communication skills.
  • Proficiency in related software applications such as Microsoft Word and Microsoft Excel are required. Experiences working within the nCino and / or Buker’s credit platforms are preferred.
  • Knowledge of commercial lending operations and regulations strongly preferred.
  • Bachelor’s degree in Economics, Finance, or Accounting;
  • Farm Credit System experience, a CPA or RMA’s CRC designations are preferred.

Specific Job Functions:

  • Assist the Chief Credit Officer with reporting requirements
  • Participate in the maintenance of the accuracy of the Bank’s commercial loan rating system; validate that loan risk ratings accurately reflect the risks inherent in credit presentations and across the Bank’s portfolio.
  • As required, review commercial credit files for completeness and proper organization; working with lending officers and Credit Analysts to take corrective action as necessary.
  • Provides technical advice and assistance to loan officers and other Credit Analysts as needed.
  • Attend joint client calls with lending officers when appropriate.
  • Prepares spread sheets, credit write-ups, reports, summaries and opinions for commercial lending officers on new, renewal and existing loans.
    • Spreads and analyzes personal and business financial statements, tax returns, management prepared financials and CPA prepared compilations, reviews and audited statements.
    • Analyzes loan data on new, renewal and existing loans, including data provided by credit bureaus, other financial institutions and financial institution credit/collateral files.
    • Performs UCC, credit bureau, loss avoidance, and other credit/industry and collateral specific investigations.
    • Annually reviews commercial loans that fall within the set scope to ensure accuracy of risk grade and timely identification of emerging risks.
  • May also support other credit risk management activities including those related to internal or external audits, loan reviews, regulatory / compliance matters, and or problem loans.
  • Keeps informed about current national and local economic and industry events, new accounting and finance rules and other events which can affect quality of the bank’s loan portfolio.
  • Responsible for being compliant with all regulations and compliance requirements pertaining to job function.  Adheres to Confidentiality Policy, Code of Ethics Policy, and all other internal and regulatory bank policies/procedures as well as all other consumer, mortgage and commercial compliance policies / procedures.
  • Carries out other duties and responsibilities as may be assigned or requested.

Mortgage Loan Officer

Mortgage Loan Officer

Location: Corydon

Market Area: Harrison County

 

First Savings Financial Group, Inc. is the holding company for First Savings Bank. First Savings Bank has fourteen offices in the Indiana communities of Clarksville, Jeffersonville, Sellersburg, New Albany, Georgetown, Corydon, Lanesville, English, Leavenworth, Marengo and Salem. Our mission is to create a higher quality of life for our customers, our employees, our community and our shareholders.  We are committed to building customer relationships, conducting business with integrity, providing the best customer service and we count on our employees to deliver that outstanding service. We encourage an environment that supports teamwork, collaboration and cooperation. Career opportunities are available to individuals who want to be a part of our continued success and we value a diverse workforce. We also provide an excellent benefit package.

Equal Opportunity Employer Minorities, Women, Disabilities, Veterans

Job Requirements:

    • Bachelor’s degree or equivalent experience in residential mortgage sales preferred
    • One to three years’ experience in collecting and analyzing borrower income and negotiating skills
    • Experience proactively soliciting new business
    • Self-motivated with good organizational and interpersonal skills.
    • Good verbal and written communication skills.
    • Proficiency in standardized software applications, including Microsoft Office Suite

Specific Job Functions: 

  • Interview loan applicants, collect and review financial and related information, and determine the general creditworthiness of the prospect and the specific merits of the loan request for purchase, refinance and construction loans on residential real estate property.
  • Establish and negotiate the terms under which credit will be extended, including the costs, repayment method, collateral requirements, and other relevant information.
  • Approve loans within the Bank’s loan policy and the officer’s individual lending limits.
  • Refer creditworthy loans above lending limit, as well as those outside the policy, to the appropriate manager or loan committee.
  • Develop materials for the presentation of loans as necessary.
  • Assure the appropriate reports are completed accurately and filed in a timely manner.
  • Personally take incoming calls and walk-in customers, and schedule appointments.
  • Quickly communicate approvals or denials to loan applicants.
  • Inform clients of institutions underwriting guidelines and applicable government regulations.
  • Communicate complex approvals to real estate agents or builder as appropriate.
  • Manage personal pipeline to ensure service standards, financial goals and objectives for individual performance as it relates to overall bank goals.
  • Participate in call program to establish relationships with local referral networks
  • Introduce customers to all bank products, cross-selling as appropriate.
  • Participate in community activities to increase the Bank’s visibility and to enhance new business opportunities.
  • Keep up with educational requirements and maintain a working knowledge of laws regulations, programs and products
  • Review all accounts in delinquent or past due status, and take appropriate actions to collect and bring accounts to current position.
  • Quickly identify problem loans and discuss with the appropriate manager or loan committee.
  • Maintain loan files and review as necessary for adequate collateral and security coverage as required by Bank’s loan policy.
  • Provide support to other branches when managers or loan officers need assistance.
  • Comply will all applicable federal and state compliance guidelines relative to the position
  • Carry out such other duties as may be assigned or requested.

Internal Auditor – Risk Management Department

First Savings Financial Group, Inc. is the holding company for First Savings Bank.  First Savings Bank has fourteen offices in the Indiana communities of Clarksville, Jeffersonville, Sellersburg, New Albany, Georgetown, Corydon, Lanesville, English, Leavenworth, Marengo and Salem. Our mission is to create a higher quality of life for our customers, our employees, our community and our shareholders.  We are committed to building customer relationships, conducting business with integrity, providing the best customer service and we count on our employees to deliver that outstanding service. We encourage an environment that supports teamwork, collaboration and cooperation. Career opportunities are available to individuals who want to be a part of our continued success and we value a diverse workforce. We also provide an excellent benefit package.

Equal Opportunity Employer Minorities, Women, Disabilities, Veterans

Job Qualifications:

  • 5+ years of sound knowledge and experience in finance and/or operations of a financial services company.
  • Bachelor’s or Associates degree in Accounting/Finance or related discipline preferred
  • The ability to consult with management and staff in any area of the company.
  • Demonstrated strong project management skills and organizing ability with successful experience in concurrently managing multiple projects at varying levels of technical difficulty at the same time.
  • Strong teamwork, analytical, and communication skills.
  • Knowledge of Sarbanes-Oxley and the COSO control framework, preferred.
  • Ability to travel to various locations as required.

Specific Job Functions:

  • Assist in defining, refining, implementing and maintaining the Company’s audit process, including department standards and procedures that will be overseen by the Chief Risk Officer.
  • Execute Operational audits, including identifying and analyzing risks, planning the audit work, conducting audit interviews, observing operations, documenting and analyzing procedures and controls, performing audit tests to ensure compliance with established internal control procedures, preparing appropriate work papers, developing audit recommendations and reviewing them with appropriate management, and preparing audit reports.
  • Manage multiple administrative functions such as budgets, scheduling resources, internal policy development, etc.
  • Assist Bank staff and management with consultation of internal controls; maintain collaborative working relationships with accounting, operations and information systems management, learning and understanding the business to better provide value-added services, help management achieve objectives, and enhance customer satisfaction.
  • Ensure the overall quality, consistency, risk management and adherence to department and professional standards for organization audits, identifying opportunities for audit process improvement and integration with the financial and operational audit process.
  • Perform duties & responsibilities specific to department functions & activities.
  • Performs other duties & responsibilities as required or assigned by supervisor.

Loan Operations Clerk

About Us

First Savings Financial Group, Inc. is the holding company for First Savings Bank.  First Savings Bank has fourteen offices in the Indiana communities of Clarksville, Jeffersonville, Sellersburg, New Albany, Georgetown, Corydon, Lanesville, English, Leavenworth, Marengo and Salem. Our mission is to create a higher quality of life for our customers, our employees, our community and our shareholders.  We are committed to building customer relationships, conducting business with integrity, providing the best customer service and we count on our employees to deliver that outstanding service. We encourage an environment that supports teamwork, collaboration and cooperation. Career opportunities are available to individuals who want to be a part of our continued success and we value a diverse workforce. We also provide an excellent benefit package.

Equal Opportunity Employer Minorities, Women, Disabilities, Veterans

Job Requirements:

  • High school diploma or equivalent.
  • Basic knowledge and ability to operate standard office equipment such as calculators, fax machines and copiers.
  • Good computer skills with working knowledge of spreadsheets and word processing programs.
  • Good understanding of financial institutions products and services.
  • Good working knowledge of other departments in the bank as they relate to loan administration operations.
  • Good customer service skills

Primary Responsibilities:

  • Provides administrative assistance to the Loan Officers and staff.
  • Assembles and verifies accuracy of loan documentation.  Maintains these documents using a variety of storage media, monitors proper handling and storage of sensitive documents.
  • Quote all loan payoffs as requested.
  • Processes daily paid off loans.  Prepares paid documentation to be sent for recordings and for customer records.
  • Daily balancing and reconciliation of GL loan accounts.
  • Prepares and assures timely mailing of loan notices and loan past due notices.
  • Maintains items in loan collateral vault.
  • Records liens with county, state and other government agencies as needed for loan collateral lien perfection.
  • Balances a variety of departmental reports and assures payment to the appropriate vendors.
  • Process daily incoming mail, updating core system with insurance expiration dates, cancellations and vehicle titles received.
  • Assist Auditors and Examiners as requested.
  • Cross-markets financial institution products and services as appropriate.
  • Assist customers either in person or by phone as needed.
  • Responsible for being compliant with all regulations and compliance requirements pertaining to job function.
  • Assists other departments as needed due to employee vacations or absences. Including switchboard, secondary market and indirect lending duties.
  • Responsible for being compliant with all regulations and compliance requirements pertaining to job function.
  • Carry out such other duties as may be assigned or requested.

Loan Processor (Commercial)

Loan Operations

Location:  3711 Paoli Pike, Floyds Knobs, In 47119

First Savings Financial Group, Inc. is the holding company for First Savings Bank.  First Savings Bank has fourteen offices in the Indiana communities of Clarksville, Jeffersonville, Sellersburg, New Albany, Georgetown, Corydon, Lanesville, English, Leavenworth, Marengo and Salem. Our mission is to create a higher quality of life for our customers, our employees, our community and our shareholders.  We are committed to building customer relationships, conducting business with integrity, providing the best customer service and we count on our employees to deliver that outstanding service. We encourage an environment that supports teamwork, collaboration and cooperation. Career opportunities are available to individuals who want to be a part of our continued success and we value a diverse workforce. We also provide an excellent benefit package.

Equal Opportunity Employer Minorities, Women, Disabilities, Veterans

Job Requirements:

  • High school diploma or equivalent.
  • Basic knowledge and ability to operate standard office equipment such as calculators, fax machines and copiers.  Good computer skills with working knowledge of spreadsheets and word processing programs.
  • Good understanding of financial institutions products and services.
  • Good working knowledge of other departments in the bank as they relate to loan administration operations.
  • Good customer service skills.

Specific Job Functions:

  • Provides administrative assistance to the Loan Officers and staff, including preparing loan documentation for closings of commercial, non-real estate, real estate, consumer and participation loans.
  • Uploads new loans into core systems. Assembles and verifies accuracy of loan documentation.  Maintains these documents using a variety of storage media, monitors proper handling and storage of sensitive documents.
  • Process loan disbursements as appropriate.  (Cashiers check, transfer or wire)
  • Quote all loan payoffs as requested.
  • Processes daily paid off loans.  Prepares paid documentation to be sent for recordings and for customer records.
  • Daily balancing and reconciliation of GL loan accounts.
  • Track and make timely Escrow payments, prepare annual notices.
  • Prepares and assures timely mailing of loan notices and loan past due notices.
  • Maintains items in loan collateral vault.
  • Records liens with county, state and other government agencies as needed for loan collateral lien perfection.
  • Order appraisals through Mercury Network, track for completeness and review as appropriate.
  • Report funds to Fannie Mar on a monthly basis.
  • Balances a variety of departmental reports and assures payment to the appropriate vendors.
  • Process daily incoming mail, updating core system with insurance expiration dates, cancellations and vehicle titles received.
  • Monitors E-Oscar AUD and ACDV, prepares responses and reporting.
  • Monitor participation loans bought and sold.  Process incoming and outgoing draw requests and payments.  Initiate wire transfers when applicable.
  • Assist Auditors and Examiners as requested.
  • Cross-markets financial institution products and services as appropriate.
  • Assists other departments as needed due to employee vacations or absences. Including switchboard, secondary market and indirect lending duties.
  • Responsible for being compliant with all regulations and compliance requirements pertaining to job function.

Electronic Banking Specialist

Summary:  Involved in a range of duties related to business and personal accounts, ATM/Debit cards, Online Banking, Fraud Research, handling customer inquiries and providing branch support.

Job Requirements:  

  • High School diploma or equivalent.
  • 1 year of banking experience.
  • Basic knowledge and ability to operate standard office equipment such as calculators, fax machines, computers and copiers.
  • Basic knowledge and ability to operate Microsoft Outlook, Microsoft Word, and Microsoft Excel.
  • Excellent interpersonal and customer service skills.
  • Technical skills and knowledge – i.e. computer and mobile devices
  • Ability to work well with others and maintain good attendance
  • Excellent communication skills including grammar and phone etiquette
  • Attention to detail for troubleshooting and completing tasks.
  • Ability to multitask.

Specific Job Functions:

  • Handles telephone inquiries and research requests from Internal and external customers.
  • Provide excellent customer service by assuring that problems are resolved promptly and efficiently.
  • Process daily, monthly and quarterly tasks such as pulling Vantiv IQ and Phoenix reports and gathering fraud loss totals.
  • Responsible for processing business online banking applications and maintenance requests. Completing or assisting with debit card maintenance requests such as resetting PINS, ordering replacement cards, raising limits and adding travel exclusions. Reset online banking, mobile app, and voice banking passwords and/or challenge questions. Research bill pay, external transfer or e-statement issues within online banking. Provide assistance to our cash management customers with issues regarding one-time password.
  • Conducts fraud research – handles debit card disputes, ATM/Point-Of Sale adjustments and writing dispute letters.
  • As needed, works the compromised debit card alerts, fraud case alerts and lost/stolen debit card notifications.
  • Open cases regarding online banking, voice banking, mobile app, and/or debit card issues within Cavion, Malauzai, FIS, and Phoenix.
  • Process all returned debit cards/PINS
  • Follow up with customers and/or employees when troubleshooting issues and finding a resolution.
  • Conducts testing when upgrades are made to system and when new products become available.
  • Assists in developing procedures for Electronic Banking products. Works on special projects as needed.
  • Responsible for being compliant with all regulations and compliance requirements pertaining to the job function.
  • Flexibility on rare occasions to work extra hours when needed for instances such as rolling out a new product or mergers/conversions.
  • Carries out other duties that may be assigned or requested.

9/2017

Loan Quality Control Specialist

Department:  Loan Operations

Summary: Responsible for the quality control and system review of all commercial, residential and consumer loan documents, ensuring with accuracy that all loans are processed and documented in accordance with Bank Policy and secondary market requirements where applicable.

Job Requirements:

  • High school diploma or equivalent
  • Effective and accurate review skills
  • A working knowledge of loan systems and documentation review
  • Ability to resolve problems
  • A working knowledge of bank products and services, as well as familiarity with the related policies, guidelines, and loan programs
  • High level of communication and interpersonal skills necessary to address issues and solve problems in a positive manner while dealing with different departments and team members
  • Ability to be detail-oriented, follow instructions and procedures, work independently and meet deadlines in a fast-paced, deadline driven environment
  • Ability to conduct audits and detailed reviews accurately
  • Excellent organizational skills and problem solving skills; detail oriented with proven ability to handle confidential and sensitive information; team player
  • Strong oral and written communication skills
  • Capability of multi-tasking with a high degree of accuracy and efficiency while processing volume to meet time deadlines; Ability to respond to multiple assignments or situations simultaneously while meeting all required deadlines
  • Ability to apply concepts such as fractions, percentages, and ratios to banking situations
  • Work effectively and consistently under time constraints and with minimal supervision

Specific Job Functions:

  • Possesses and maintains a high level of knowledge of all regulations as they apply to all commercial and consumer lending products
  • Develops and maintains a strong working knowledge of all Credit Administration policies and procedures
  • Develops and maintains a strong working knowledge of loan processing system to ensure accuracy in loan set-up, billing and exception management
  • Responsible for complying with the various rules, regulations, policies and ethical standards governing the financial services industry including compliance with the Bank Secrecy Act
  • Conducts quality control reviews on all new, renewal, modification and extension documents for commercial, consumer and residential loans for: (a) correct documentation use, (b) completeness of loan documentation, (c) required approval, (d) compliance with bank loan policies, and (e) compliance with applicable government regulations
  • Responsible for administration and maintenance outsourced insurance tracking program
  • Conducts quality control reviews on all file maintenance changes made on loan accounts
  • Performs quality control reviews expeditiously including emphasis on accuracy of documents, approvals and data input
  • Identifies errors from quality control review and follows up with appropriate team member(s) to ensure that acceptable corrections are made, resulting in documents/account compliance
  • Collaborates with the Credit Administration team to ensure that all loan closing documentation and/or exceptions to regulation and/or procedure have been resolved according to guidelines
  • Maintains all self-monitoring documentation for review by Internal Audit, Corporate Regulatory Compliance and other third party reviews
  • Assists with the preparation of files for upcoming audits by Internal Audit, Corporate Regulatory Compliance and other third party reviews
  • Assists in the monthly and quarterly reconciliations as assigned to ensure that accounts are reconciled to Bank records in a timely fashion. Provides completed reconciliations to loan Ops and any others as requested for review and approval
  • Assists in the investigation and resolution of any discrepancies promptly and efficiently
  • Assists in the preparation of month-end loan and exception reports and other reports as assigned
  • Creates and updates tracking items based on the review and approvals
  • Reviews loan documentation including real estate, commercial and consumer loans to ensure accuracy and efficiency, proper lien perfection, compliance and regulatory requirements and internal policy requirement
  • Assists the lending area to ensure that all loans are properly documented
  • Reviews red flag monitoring of lines greater than $5,000 to ensure proper authorization
  • Answers inquiries from officers, loan applicants, and regulatory agencies regarding files
  • Responsible for being compliant with all regulations and compliance requirements pertaining to job function
  • Carry out such other duties as may be assigned or requested

8/2017

Data Analyst

Department:IT

Reports To:Management Information Systems Director

Supervises:None

Status:Non-exempt

Summary: Develop/produce operational reports and help improve processes by utilizing technology.

Job Requirements:

  • Bachelor degree required
  • 2+ years relevant work experience including but not limited to knowledge/exposure to the following technologies: Crystal Reports, Crystal Report Server, Advanced SQL, Microsoft SQL Reporting Service, Microsoft Access, Microsoft Excel.
  • Broad Knowledge of banking concepts and terminology.
  • Excellent analytical and data management skills.
  • Strong SQL skills (or other data mining language).
  • Strong computer skills and technical capabilities, including but not limited to Microsoft Office, Crystal Reports, SQL.
  • Working knowledge of VBA/.NET programming.
  • Must be flexible, work well under pressure, and have the ability to readily adapt to change.
  • Customer-focused, results driven, positive attitude, embraces technology, desire to learn, independent thinker, analytically minded, works well with team and independently.
  • Strong analytical skills, a high degree of intellectual curiosity, and the ability to engage with other team members in addressing a variety of accounting, reporting and business issues.
  • Unquestionable integrity, credibility and character who has demonstrated high moral and ethical behavior.
  • An energetic, hands-on individual with a strong bias for action, one who commits himself/herself fully to stretch goals, is receptive to ongoing coaching and development and who is dedicated to delivering outstanding results.
  • Excellent interpersonal and written/oral communications skills.  A good listener with outstanding interpersonal qualities and can present his/her views in a clear and compelling manner.
  • Ability to manage multiple concurrent assignments to meet reporting deadlines.  A highly motivated team player that contributes to an atmosphere in which people work together to produce outstanding results.

Specific Job Functions:

  • Develop and produce routine operational reports.
  • Query data using Crystal Reports and/or other ad hoc query tools to produce ad hoc reports upon request.
  • Learn, understand and support internal analytics tools like SQL Reporting Services.
  • Utilize tools to automate report delivery.
  • Extract data from necessary sources and use technical/analytical skills to produce reporting for management.
  • Help create data extracts to integrate internal and /or external systems.
  • Document sources of reports and steps necessary to generate complex reports.
  • Support departmental initiatives as requested.
  • Help create and improve processes for systems for various workflow-based systems.
  • Responsible for being compliant with all regulations and compliance requirements pertaining to the job function.
  • Carries out other duties as may be assigned or requested.

Training Specialist

Summary:  The Training Specialist provides training opportunities to meet the needs of new and current employees so they may perform their job function professionally, competently and in a manner that supports TORCH, our mission and our vision.

Job Requirements:

  • 3-5 Years Retail Banking Experience
  • Excellent written and oral communication skills including communicating effectively with subject matter experts during training development to deliver quality training
  • Proficient at facilitation of instructor led learning
  • Able to manage projects and bring to completion-deadline driven
  • Excellent organizational skills
  • Proficiency in PowerPoint, WORD and other development software
  • Knowledge of adult learning theory and practice
  • Experience in learning and development, program management, performance improvement preferred.
  • Bachelor’s degree preferred.

Specific Job Functions:

  • Prepare, update, deliver and evaluate monthly Teller Training and “90-Day Teller Training.”
  • Prepare, update, deliver and evaluate quarterly Deposit Account Training.
  • Prepare, update, deliver and evaluate bi-annual Consumer Loan Training
  • Annually and ongoing in coordination with VP Professional Development, Retail Management, develop and deliver JIT (just in time) targeted training to Retail Staff.
  • In coordination with VP Professional Development develop “Training Paths” for key position bank-wide.
  • Serve as administrator for BAI including, running reports, assigning training, maintaining employee database.
  • Working with Retail Management and HR, schedule Retail new hires for training opportunities including ILT, and job specific rotations.
  • Responsible for being compliant with all regulations and compliance requirements pertaining to job function.
  • Carry out such other duties as may be assigned or requested.

Personal Banker – Salem

About Us
First Savings Financial Group, Inc. is the holding company for First Savings Bank. First Savings Bank has fourteen offices in the Indiana communities of Clarksville, Jeffersonville, Sellersburg, New Albany, Georgetown, Corydon, Lanesville, English, Leavenworth, Marengo and Salem. Our mission is to create a higher quality of life for our customers, our employees, our community and our shareholders. We are committed to building customer relationships, conducting business with integrity, providing the best customer service and we count on our employees to deliver that outstanding service. We encourage an environment that supports teamwork, collaboration and cooperation. Career opportunities are available to individuals who want to be a part of our continued success and we value a diverse workforce. We also provide an excellent benefit package.
Equal Opportunity Employer Minorities, Women, Disabilities, Veterans

Job Requirements:

  • High school diploma or equivalent.
  • Successful completion of in-house training program or approved outside training program.
  • Good oral and written communication skills.
  • Ability to operate standard office equipment, such as a calculator, computer/key board.
  • Two years of business-related experience or a minimum of one year of banking experience.
  • Must display good attendance, dependability and punctuality.
  • Must possess strong organizational and follow up skills.

Specific Job Functions:

  • Profile customers in order to make informed recommendations and cross sell appropriate products.
  • Assists customers with all aspects of opening and maintaining checking, savings and certificate of deposit accounts, and provides other customer services as needed. Obtains all of the required customer information per policy when opening accounts.
  • Practice Sales and Service Performance Standards.
  • Maintains current knowledge of all bank products and services and assists customers in choosing the appropriate account or product to best meet their financial needs.
  • Prepares and inputs data required to open new accounts, which will produce the required documents, signature card, etc.
  • Obtains information and completes form to initiate outgoing wire transfers.
  • Maintains positive customer relations while handling or assisting customers with account inquiries, statement or bookkeeping issues, service charge questions, and other problems.
  • Responds to customer and employee requests and questions in an accurate, timely and professional manner.
  • Opens and closes IRAs, keeps up with IRA regulations, and required documents.
  • Assist tellers when situations and circumstances warrant.
  • Carries out other duties as may be assigned or requested.

Loan Operations Clerk

About Us
First Savings Financial Group, Inc. is the holding company for First Savings Bank. First Savings Bank has fourteen offices in the Indiana communities of Clarksville, Jeffersonville, Sellersburg, New Albany, Georgetown, Corydon, Lanesville, English, Leavenworth, Marengo and Salem. Our mission is to create a higher quality of life for our customers, our employees, our community and our shareholders. We are committed to building customer relationships, conducting business with integrity, providing the best customer service and we count on our employees to deliver that outstanding service. We encourage an environment that supports teamwork, collaboration and cooperation. Career opportunities are available to individuals who want to be a part of our continued success and we value a diverse workforce. We also provide an excellent benefit package.
Equal Opportunity Employer Minorities, Women, Disabilities, Veterans

Job Requirements:

  •  High school diploma or equivalent.
  •  Basic knowledge and ability to operate standard office equipment such as calculators, fax machines and
    copiers.
  • Good computer skills with working knowledge of spreadsheets and word processing programs.
  •  Good understanding of financial institutions products and services.
  •  Good working knowledge of other departments in the bank as they relate to loan administration operations.
  •  Good customer service skills.

Primary Responsibilities:

  •  Provides administrative assistance to the Loan Officers and staff.
  •  Assembles and verifies accuracy of loan documentation. Maintains these documents using a variety of storage media, monitors proper handling and storage of sensitive documents.
  •  Quote all loan payoffs as requested.
  •  Processes daily paid off loans. Prepares paid documentation to be sent for recordings and for customer records.
  •  Daily balancing and reconciliation of GL loan accounts.
  •  Prepares and assures timely mailing of loan notices and loan past due notices.
  •  Maintains items in loan collateral vault.
  •  Records liens with county, state and other government agencies as needed for loan collateral lien perfection.
  •  Balances a variety of departmental reports and assures payment to the appropriate vendors.
  •  Process daily incoming mail, updating core system with insurance expiration dates, cancellations and vehicle titles received.
  •  Assist Auditors and Examiners as requested.
  •  Cross‐markets financial institution products and services as appropriate.
  •  Assist customers either in person or by phone as needed.
  •  Responsible for being compliant with all regulations and compliance requirements pertaining to job function.
  •  Assists other departments as needed due to employee vacations or absences. Including switchboard, secondary market and indirect lending duties.
  •  Responsible for being compliant with all regulations and compliance requirements pertaining to job function.
  •  Carry out such other duties as may be assigned or requested.

IT Network Support Specialist

First Savings Financial Group, Inc. is the holding company for First Savings Bank. First Savings Bank has fourteen offices in the Indiana communities of Clarksville, Jeffersonville, Sellersburg, New Albany, Georgetown, Corydon, Lanesville, English, Leavenworth, Marengo and Salem. Our mission is to create a higher quality of life for our customers, our employees, our community and our shareholders. We are committed to building customer relationships, conducting business with integrity, providing the best customer service and we count on our employees to deliver that outstanding service. We encourage an environment that supports teamwork, collaboration and cooperation. Career opportunities are available to individuals who want to be a part of our continued success and we value a diverse workforce. We also provide an excellent benefit package.

Equal Opportunity Employer Minorities, Women, Disabilities, Veterans

Job Requirements:

  •   3 years prior related work experience in technology field
  •   Preferred work experience in the financial services industry or other heavily regulated industry
  •   Advanced knowledge of networks, hardware/software systems, and peripherals
  •   Experience troubleshooting LAN/WAN problems
  •   Knowledge of maintaining mobile devices and wireless networks
  •   Network certifications a plus
  •   High proficiency in Microsoft Office applications with ability to train
  •   Excellent verbal and written communication skills

Primary Responsibilities:

  •   Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  •   Ask questions to determine nature of problem.
  •   Walk internal customers through problem‐solving process.
  •   Install, modify, and repair computer hardware and software.
  •   Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  •   Install computer peripherals for users.
  •   Follow up with internal customers to ensure issue has been resolved.
  •   Gain feedback from internal customers about computer usage.
  •   Troubleshoot ATM networking and connectivity.
  •   Manage Internal TV Marketing system patches and maintenance.
  •   Maintain and troubleshoot DVR security.
  •   Maintaining wireless networks.
  •   Gather and review monthly proactive monitoring reports.
  •   Assist and train staff Microsoft Office products.
  •   Schedule, perform and document BCP tests related to IT.
  •   Visit branch locations to maintain networking equipment and consult with staff.
  •   Replace workstations per annual replacement strategy.
  •   Backup IT System Administrator regarding but not limited to:

o Management of mobile devices

o Management of printers and toner reporting

  •   Ordering supplies and computer equipment per management.
  •   Responsible for being compliant with all regulations and compliance requirements pertaining to job function.
  •   Perform other duties as assigned by Management.
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