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Job Descriptions

Electronic Banking Specialist

Summary:  Involved in a range of duties related to business and personal accounts, ATM/Debit cards, Online Banking, Fraud Research, handling customer inquiries and providing branch support.

Job Requirements:  

  • High School diploma or equivalent.
  • 1 year of banking experience.
  • Basic knowledge and ability to operate standard office equipment such as calculators, fax machines, computers and copiers.
  • Basic knowledge and ability to operate Microsoft Outlook, Microsoft Word, and Microsoft Excel.
  • Excellent interpersonal and customer service skills.
  • Technical skills and knowledge – i.e. computer and mobile devices
  • Ability to work well with others and maintain good attendance
  • Excellent communication skills including grammar and phone etiquette
  • Attention to detail for troubleshooting and completing tasks.
  • Ability to multitask.

Specific Job Functions:

  • Handles telephone inquiries and research requests from Internal and external customers.
  • Provide excellent customer service by assuring that problems are resolved promptly and efficiently.
  • Process daily, monthly and quarterly tasks such as pulling Vantiv IQ and Phoenix reports and gathering fraud loss totals.
  • Responsible for processing business online banking applications and maintenance requests. Completing or assisting with debit card maintenance requests such as resetting PINS, ordering replacement cards, raising limits and adding travel exclusions. Reset online banking, mobile app, and voice banking passwords and/or challenge questions. Research bill pay, external transfer or e-statement issues within online banking. Provide assistance to our cash management customers with issues regarding one-time password.
  • Conducts fraud research – handles debit card disputes, ATM/Point-Of Sale adjustments and writing dispute letters.
  • As needed, works the compromised debit card alerts, fraud case alerts and lost/stolen debit card notifications.
  • Open cases regarding online banking, voice banking, mobile app, and/or debit card issues within Cavion, Malauzai, FIS, and Phoenix.
  • Process all returned debit cards/PINS
  • Follow up with customers and/or employees when troubleshooting issues and finding a resolution.
  • Conducts testing when upgrades are made to system and when new products become available.
  • Assists in developing procedures for Electronic Banking products. Works on special projects as needed.
  • Responsible for being compliant with all regulations and compliance requirements pertaining to the job function.
  • Flexibility on rare occasions to work extra hours when needed for instances such as rolling out a new product or mergers/conversions.
  • Carries out other duties that may be assigned or requested.

9/2017

Loan Quality Control Specialist

Department:  Loan Operations

Summary: Responsible for the quality control and system review of all commercial, residential and consumer loan documents, ensuring with accuracy that all loans are processed and documented in accordance with Bank Policy and secondary market requirements where applicable.

Job Requirements:

  • High school diploma or equivalent
  • Effective and accurate review skills
  • A working knowledge of loan systems and documentation review
  • Ability to resolve problems
  • A working knowledge of bank products and services, as well as familiarity with the related policies, guidelines, and loan programs
  • High level of communication and interpersonal skills necessary to address issues and solve problems in a positive manner while dealing with different departments and team members
  • Ability to be detail-oriented, follow instructions and procedures, work independently and meet deadlines in a fast-paced, deadline driven environment
  • Ability to conduct audits and detailed reviews accurately
  • Excellent organizational skills and problem solving skills; detail oriented with proven ability to handle confidential and sensitive information; team player
  • Strong oral and written communication skills
  • Capability of multi-tasking with a high degree of accuracy and efficiency while processing volume to meet time deadlines; Ability to respond to multiple assignments or situations simultaneously while meeting all required deadlines
  • Ability to apply concepts such as fractions, percentages, and ratios to banking situations
  • Work effectively and consistently under time constraints and with minimal supervision

Specific Job Functions:

  • Possesses and maintains a high level of knowledge of all regulations as they apply to all commercial and consumer lending products
  • Develops and maintains a strong working knowledge of all Credit Administration policies and procedures
  • Develops and maintains a strong working knowledge of loan processing system to ensure accuracy in loan set-up, billing and exception management
  • Responsible for complying with the various rules, regulations, policies and ethical standards governing the financial services industry including compliance with the Bank Secrecy Act
  • Conducts quality control reviews on all new, renewal, modification and extension documents for commercial, consumer and residential loans for: (a) correct documentation use, (b) completeness of loan documentation, (c) required approval, (d) compliance with bank loan policies, and (e) compliance with applicable government regulations
  • Responsible for administration and maintenance outsourced insurance tracking program
  • Conducts quality control reviews on all file maintenance changes made on loan accounts
  • Performs quality control reviews expeditiously including emphasis on accuracy of documents, approvals and data input
  • Identifies errors from quality control review and follows up with appropriate team member(s) to ensure that acceptable corrections are made, resulting in documents/account compliance
  • Collaborates with the Credit Administration team to ensure that all loan closing documentation and/or exceptions to regulation and/or procedure have been resolved according to guidelines
  • Maintains all self-monitoring documentation for review by Internal Audit, Corporate Regulatory Compliance and other third party reviews
  • Assists with the preparation of files for upcoming audits by Internal Audit, Corporate Regulatory Compliance and other third party reviews
  • Assists in the monthly and quarterly reconciliations as assigned to ensure that accounts are reconciled to Bank records in a timely fashion. Provides completed reconciliations to loan Ops and any others as requested for review and approval
  • Assists in the investigation and resolution of any discrepancies promptly and efficiently
  • Assists in the preparation of month-end loan and exception reports and other reports as assigned
  • Creates and updates tracking items based on the review and approvals
  • Reviews loan documentation including real estate, commercial and consumer loans to ensure accuracy and efficiency, proper lien perfection, compliance and regulatory requirements and internal policy requirement
  • Assists the lending area to ensure that all loans are properly documented
  • Reviews red flag monitoring of lines greater than $5,000 to ensure proper authorization
  • Answers inquiries from officers, loan applicants, and regulatory agencies regarding files
  • Responsible for being compliant with all regulations and compliance requirements pertaining to job function
  • Carry out such other duties as may be assigned or requested

8/2017

Data Analyst

Department:IT

Reports To:Management Information Systems Director

Supervises:None

Status:Non-exempt

Summary: Develop/produce operational reports and help improve processes by utilizing technology.

Job Requirements:

  • Bachelor degree required
  • 2+ years relevant work experience including but not limited to knowledge/exposure to the following technologies: Crystal Reports, Crystal Report Server, Advanced SQL, Microsoft SQL Reporting Service, Microsoft Access, Microsoft Excel.
  • Broad Knowledge of banking concepts and terminology.
  • Excellent analytical and data management skills.
  • Strong SQL skills (or other data mining language).
  • Strong computer skills and technical capabilities, including but not limited to Microsoft Office, Crystal Reports, SQL.
  • Working knowledge of VBA/.NET programming.
  • Must be flexible, work well under pressure, and have the ability to readily adapt to change.
  • Customer-focused, results driven, positive attitude, embraces technology, desire to learn, independent thinker, analytically minded, works well with team and independently.
  • Strong analytical skills, a high degree of intellectual curiosity, and the ability to engage with other team members in addressing a variety of accounting, reporting and business issues.
  • Unquestionable integrity, credibility and character who has demonstrated high moral and ethical behavior.
  • An energetic, hands-on individual with a strong bias for action, one who commits himself/herself fully to stretch goals, is receptive to ongoing coaching and development and who is dedicated to delivering outstanding results.
  • Excellent interpersonal and written/oral communications skills.  A good listener with outstanding interpersonal qualities and can present his/her views in a clear and compelling manner.
  • Ability to manage multiple concurrent assignments to meet reporting deadlines.  A highly motivated team player that contributes to an atmosphere in which people work together to produce outstanding results.

Specific Job Functions:

  • Develop and produce routine operational reports.
  • Query data using Crystal Reports and/or other ad hoc query tools to produce ad hoc reports upon request.
  • Learn, understand and support internal analytics tools like SQL Reporting Services.
  • Utilize tools to automate report delivery.
  • Extract data from necessary sources and use technical/analytical skills to produce reporting for management.
  • Help create data extracts to integrate internal and /or external systems.
  • Document sources of reports and steps necessary to generate complex reports.
  • Support departmental initiatives as requested.
  • Help create and improve processes for systems for various workflow-based systems.
  • Responsible for being compliant with all regulations and compliance requirements pertaining to the job function.
  • Carries out other duties as may be assigned or requested.

Training Specialist

Summary:  The Training Specialist provides training opportunities to meet the needs of new and current employees so they may perform their job function professionally, competently and in a manner that supports TORCH, our mission and our vision.

Job Requirements:

  • 3-5 Years Retail Banking Experience
  • Excellent written and oral communication skills including communicating effectively with subject matter experts during training development to deliver quality training
  • Proficient at facilitation of instructor led learning
  • Able to manage projects and bring to completion-deadline driven
  • Excellent organizational skills
  • Proficiency in PowerPoint, WORD and other development software
  • Knowledge of adult learning theory and practice
  • Experience in learning and development, program management, performance improvement preferred.
  • Bachelor’s degree preferred.

Specific Job Functions:

  • Prepare, update, deliver and evaluate monthly Teller Training and “90-Day Teller Training.”
  • Prepare, update, deliver and evaluate quarterly Deposit Account Training.
  • Prepare, update, deliver and evaluate bi-annual Consumer Loan Training
  • Annually and ongoing in coordination with VP Professional Development, Retail Management, develop and deliver JIT (just in time) targeted training to Retail Staff.
  • In coordination with VP Professional Development develop “Training Paths” for key position bank-wide.
  • Serve as administrator for BAI including, running reports, assigning training, maintaining employee database.
  • Working with Retail Management and HR, schedule Retail new hires for training opportunities including ILT, and job specific rotations.
  • Responsible for being compliant with all regulations and compliance requirements pertaining to job function.
  • Carry out such other duties as may be assigned or requested.

Personal Banker – Salem

About Us
First Savings Financial Group, Inc. is the holding company for First Savings Bank. First Savings Bank has fourteen offices in the Indiana communities of Clarksville, Jeffersonville, Sellersburg, New Albany, Georgetown, Corydon, Lanesville, English, Leavenworth, Marengo and Salem. Our mission is to create a higher quality of life for our customers, our employees, our community and our shareholders. We are committed to building customer relationships, conducting business with integrity, providing the best customer service and we count on our employees to deliver that outstanding service. We encourage an environment that supports teamwork, collaboration and cooperation. Career opportunities are available to individuals who want to be a part of our continued success and we value a diverse workforce. We also provide an excellent benefit package.
Equal Opportunity Employer Minorities, Women, Disabilities, Veterans

Job Requirements:

  • High school diploma or equivalent.
  • Successful completion of in-house training program or approved outside training program.
  • Good oral and written communication skills.
  • Ability to operate standard office equipment, such as a calculator, computer/key board.
  • Two years of business-related experience or a minimum of one year of banking experience.
  • Must display good attendance, dependability and punctuality.
  • Must possess strong organizational and follow up skills.

Specific Job Functions:

  • Profile customers in order to make informed recommendations and cross sell appropriate products.
  • Assists customers with all aspects of opening and maintaining checking, savings and certificate of deposit accounts, and provides other customer services as needed. Obtains all of the required customer information per policy when opening accounts.
  • Practice Sales and Service Performance Standards.
  • Maintains current knowledge of all bank products and services and assists customers in choosing the appropriate account or product to best meet their financial needs.
  • Prepares and inputs data required to open new accounts, which will produce the required documents, signature card, etc.
  • Obtains information and completes form to initiate outgoing wire transfers.
  • Maintains positive customer relations while handling or assisting customers with account inquiries, statement or bookkeeping issues, service charge questions, and other problems.
  • Responds to customer and employee requests and questions in an accurate, timely and professional manner.
  • Opens and closes IRAs, keeps up with IRA regulations, and required documents.
  • Assist tellers when situations and circumstances warrant.
  • Carries out other duties as may be assigned or requested.

Loan Operations Clerk

About Us
First Savings Financial Group, Inc. is the holding company for First Savings Bank. First Savings Bank has fourteen offices in the Indiana communities of Clarksville, Jeffersonville, Sellersburg, New Albany, Georgetown, Corydon, Lanesville, English, Leavenworth, Marengo and Salem. Our mission is to create a higher quality of life for our customers, our employees, our community and our shareholders. We are committed to building customer relationships, conducting business with integrity, providing the best customer service and we count on our employees to deliver that outstanding service. We encourage an environment that supports teamwork, collaboration and cooperation. Career opportunities are available to individuals who want to be a part of our continued success and we value a diverse workforce. We also provide an excellent benefit package.
Equal Opportunity Employer Minorities, Women, Disabilities, Veterans

Job Requirements:

  •  High school diploma or equivalent.
  •  Basic knowledge and ability to operate standard office equipment such as calculators, fax machines and
    copiers.
  • Good computer skills with working knowledge of spreadsheets and word processing programs.
  •  Good understanding of financial institutions products and services.
  •  Good working knowledge of other departments in the bank as they relate to loan administration operations.
  •  Good customer service skills.

Primary Responsibilities:

  •  Provides administrative assistance to the Loan Officers and staff.
  •  Assembles and verifies accuracy of loan documentation. Maintains these documents using a variety of storage media, monitors proper handling and storage of sensitive documents.
  •  Quote all loan payoffs as requested.
  •  Processes daily paid off loans. Prepares paid documentation to be sent for recordings and for customer records.
  •  Daily balancing and reconciliation of GL loan accounts.
  •  Prepares and assures timely mailing of loan notices and loan past due notices.
  •  Maintains items in loan collateral vault.
  •  Records liens with county, state and other government agencies as needed for loan collateral lien perfection.
  •  Balances a variety of departmental reports and assures payment to the appropriate vendors.
  •  Process daily incoming mail, updating core system with insurance expiration dates, cancellations and vehicle titles received.
  •  Assist Auditors and Examiners as requested.
  •  Cross‐markets financial institution products and services as appropriate.
  •  Assist customers either in person or by phone as needed.
  •  Responsible for being compliant with all regulations and compliance requirements pertaining to job function.
  •  Assists other departments as needed due to employee vacations or absences. Including switchboard, secondary market and indirect lending duties.
  •  Responsible for being compliant with all regulations and compliance requirements pertaining to job function.
  •  Carry out such other duties as may be assigned or requested.

IT Network Support Specialist

First Savings Financial Group, Inc. is the holding company for First Savings Bank. First Savings Bank has fourteen offices in the Indiana communities of Clarksville, Jeffersonville, Sellersburg, New Albany, Georgetown, Corydon, Lanesville, English, Leavenworth, Marengo and Salem. Our mission is to create a higher quality of life for our customers, our employees, our community and our shareholders. We are committed to building customer relationships, conducting business with integrity, providing the best customer service and we count on our employees to deliver that outstanding service. We encourage an environment that supports teamwork, collaboration and cooperation. Career opportunities are available to individuals who want to be a part of our continued success and we value a diverse workforce. We also provide an excellent benefit package.

Equal Opportunity Employer Minorities, Women, Disabilities, Veterans

Job Requirements:

  •   3 years prior related work experience in technology field
  •   Preferred work experience in the financial services industry or other heavily regulated industry
  •   Advanced knowledge of networks, hardware/software systems, and peripherals
  •   Experience troubleshooting LAN/WAN problems
  •   Knowledge of maintaining mobile devices and wireless networks
  •   Network certifications a plus
  •   High proficiency in Microsoft Office applications with ability to train
  •   Excellent verbal and written communication skills

Primary Responsibilities:

  •   Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  •   Ask questions to determine nature of problem.
  •   Walk internal customers through problem‐solving process.
  •   Install, modify, and repair computer hardware and software.
  •   Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  •   Install computer peripherals for users.
  •   Follow up with internal customers to ensure issue has been resolved.
  •   Gain feedback from internal customers about computer usage.
  •   Troubleshoot ATM networking and connectivity.
  •   Manage Internal TV Marketing system patches and maintenance.
  •   Maintain and troubleshoot DVR security.
  •   Maintaining wireless networks.
  •   Gather and review monthly proactive monitoring reports.
  •   Assist and train staff Microsoft Office products.
  •   Schedule, perform and document BCP tests related to IT.
  •   Visit branch locations to maintain networking equipment and consult with staff.
  •   Replace workstations per annual replacement strategy.
  •   Backup IT System Administrator regarding but not limited to:

o Management of mobile devices

o Management of printers and toner reporting

  •   Ordering supplies and computer equipment per management.
  •   Responsible for being compliant with all regulations and compliance requirements pertaining to job function.
  •   Perform other duties as assigned by Management.
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