Department: Loan Operations

Summary: Responsible for the quality control and system review of all commercial, residential and consumer loan documents, ensuring with accuracy that all loans are processed and documented in accordance with Bank Policy and secondary market requirements where applicable.

Job Requirements:

  • High school diploma or equivalent
  • Effective and accurate review skills
  • A working knowledge of loan systems and documentation review
  • Ability to resolve problems
  • A working knowledge of bank products and services, as well as familiarity with the related policies, guidelines, and loan programs
  • High level of communication and interpersonal skills necessary to address issues and solve problems in a positive manner while dealing with different departments and team members
  • Ability to be detail-oriented, follow instructions and procedures, work independently and meet deadlines in a fast-paced, deadline driven environment
  • Ability to conduct audits and detailed reviews accurately
  • Excellent organizational skills and problem solving skills; detail oriented with proven ability to handle confidential and sensitive information; team player
  • Strong oral and written communication skills
  • Capability of multi-tasking with a high degree of accuracy and efficiency while processing volume to meet time deadlines; Ability to respond to multiple assignments or situations simultaneously while meeting all required deadlines
  • Ability to apply concepts such as fractions, percentages, and ratios to banking situations
  • Work effectively and consistently under time constraints and with minimal supervision

Specific Job Functions:

  • Possesses and maintains a high level of knowledge of all regulations as they apply to all commercial and consumer lending products
  • Develops and maintains a strong working knowledge of all Credit Administration policies and procedures
  • Develops and maintains a strong working knowledge of loan processing system to ensure accuracy in loan set-up, billing and exception management
  • Responsible for complying with the various rules, regulations, policies and ethical standards governing the financial services industry including compliance with the Bank Secrecy Act
  • Conducts quality control reviews on all new, renewal, modification and extension documents for commercial, consumer and residential loans for: (a) correct documentation use, (b) completeness of loan documentation, (c) required approval, (d) compliance with bank loan policies, and (e) compliance with applicable government regulations
  • Responsible for administration and maintenance outsourced insurance tracking program
  • Conducts quality control reviews on all file maintenance changes made on loan accounts
  • Performs quality control reviews expeditiously including emphasis on accuracy of documents, approvals and data input
  • Identifies errors from quality control review and follows up with appropriate team member(s) to ensure that acceptable corrections are made, resulting in documents/account compliance
  • Collaborates with the Credit Administration team to ensure that all loan closing documentation and/or exceptions to regulation and/or procedure have been resolved according to guidelines
  • Maintains all self-monitoring documentation for review by Internal Audit, Corporate Regulatory Compliance and other third party reviews
  • Assists with the preparation of files for upcoming audits by Internal Audit, Corporate Regulatory Compliance and other third party reviews
  • Assists in the monthly and quarterly reconciliations as assigned to ensure that accounts are reconciled to Bank records in a timely fashion. Provides completed reconciliations to loan Ops and any others as requested for review and approval
  • Assists in the investigation and resolution of any discrepancies promptly and efficiently
  • Assists in the preparation of month-end loan and exception reports and other reports as assigned
  • Creates and updates tracking items based on the review and approvals
  • Reviews loan documentation including real estate, commercial and consumer loans to ensure accuracy and efficiency, proper lien perfection, compliance and regulatory requirements and internal policy requirement
  • Assists the lending area to ensure that all loans are properly documented
  • Reviews red flag monitoring of lines greater than $5,000 to ensure proper authorization
  • Answers inquiries from officers, loan applicants, and regulatory agencies regarding files
  • Responsible for being compliant with all regulations and compliance requirements pertaining to job function
  • Carry out such other duties as may be assigned or requested


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