Summary: The Training Specialist provides training opportunities to meet the needs of new and current employees so they may perform their job function professionally, competently and in a manner that supports TORCH, our mission and our vision.

Job Requirements:

  • 3-5 Years Retail Banking Experience
  • Excellent written and oral communication skills including communicating effectively with subject matter experts during training development to deliver quality training
  • Proficient at facilitation of instructor led learning
  • Able to manage projects and bring to completion-deadline driven
  • Excellent organizational skills
  • Proficiency in PowerPoint, WORD and other development software
  • Knowledge of adult learning theory and practice
  • Experience in learning and development, program management, performance improvement preferred.
  • Bachelor’s degree preferred.

Specific Job Functions:

  • Prepare, update, deliver and evaluate monthly Teller Training and “90-Day Teller Training.”
  • Prepare, update, deliver and evaluate quarterly Deposit Account Training.
  • Prepare, update, deliver and evaluate bi-annual Consumer Loan Training
  • Annually and ongoing in coordination with VP Professional Development, Retail Management, develop and deliver JIT (just in time) targeted training to Retail Staff.
  • In coordination with VP Professional Development develop “Training Paths” for key position bank-wide.
  • Serve as administrator for BAI including, running reports, assigning training, maintaining employee database.
  • Working with Retail Management and HR, schedule Retail new hires for training opportunities including ILT, and job specific rotations.
  • Responsible for being compliant with all regulations and compliance requirements pertaining to job function.
  • Carry out such other duties as may be assigned or requested.


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