UPDATE: May 12, 2020
Lobbies to Reopen on May 14, 2020
As we progress through the stages of Governor Holcomb’s ‘Back on Track Indiana’ plan, our focus remains the health and safety of our customers and team members. While we look forward to seeing you in our lobbies again, the way we transact business in the lobby will look a little different than you may be accustomed to. In adherence to social distancing guidelines and in an abundance of caution to prevent the spread of COVID-19, we’ve adopted the following new practices to protect those who visit our branches in-person.
- Lobbies will now have a maximum capacity limit, and the number of visitors permitted in the lobbies at the same time will vary based on size and space. Capacity limit signs will be posted on the doors of each branch.
- A team member will greet visitors at the door, asking masked visitors to briefly show their face on camera to verify their identity.
- Floor markers will be placed throughout the lobby to designate a safe distance for visitors to stand while waiting or conducting business.
- Protective shields will be placed in front of each teller window to minimize contact.
- Lobby furniture will be reduced and remaining pieces will be stationed at least six feet apart.
- Customer pamphlets and brochures will be available by request only, not sitting out on counters.
- We will suspend handing out suckers and other bank goodies for the time being.
- Water fountains will be out of use.
- Branch staff will frequently sanitize their hands and work stations.
Contactless Banking Options
As a reminder, many of your everyday banking transactions can be processed completely contactless. If you prefer contactless banking, try one of the solutions below:
- Drive-thru: Deposit or cash checks, make a loan payment, get a cashier’s check, cash advance, small change order, and order checks.
- Online Banking & Mobile App: Deposit checks, make a transfer, check your balance, pay a friend, and pay your bills.
- ATM Banking: Make a deposit, make a payment, check your balance, and withdraw cash.
- Voice Banking: Check your balance, transfer money, and verify cleared checks.
UPDATE: April 15, 2020
Economic Impact Payments
The IRS has begun the issuance of Economic Impact Payments. Keep in mind, not everyone will receive their payments at the same time, and the bank has no control over when your payment will arrive. If you are expecting a direct deposit, you can check your account 24/7 via our online banking or mobile app. The IRS has also launched an Economic Impact Payment tracking tool called, “Get My Payment.” Through this application, you can check your payment status, confirm your payment type, and set up your direct deposit information. Visit https://www.irs.gov/coronavirus/get-my-payment to access the Get My Payment tool.
Protecting Yourself From Fraud
Scammers are taking full advantage of the concern caused by COVID-19. It is more important than ever to safeguard your information. Protect yourself and your Stimulus with the tips below:
- Don’t fall victim to a scammer posing as the IRS to collect your personal and financial information. The US Government will never call, email, or text you asking for bank details, social security numbers, or money.
- Never accept offers from entities claiming that they can accelerate your Economic Impact Payment.
- If you receive a check in the mail with instructions on how to ‘claim’ or ‘verify’ your Stimulus check, don’t do it.
- Be wary of emails claiming to be from any government source, such as the Center for Disease Control, or the World Health Organization. Scammers pose as reliable sources to gain your trust, and your information.
- As always, if you have concerns about the validity of something you’ve received, we’re here for you. Call 1-833-372-4968, and our Customer First Team will connect you with your banker.
UPDATE: March 31, 2020
Dear Valued Customer,
As we continue to receive federal, state, and local guidance on the impact of COVID-19, we want to keep you informed and up-to-date on the availability of products and services that may assist you during these times of uncertainty.
What has changed?
The U.S. Government has passed the Coronavirus Aid Relief & Economic Security Act (CARES). The CARES Act allows for the expansion of services provided by the United States Small Business Administration (SBA). Two of the new options now available for business owners are the Economic Injury Disaster Loan (EIDL) and the Paycheck Protection Program (PPP). If you’d like more details on the programs available through SBA, visit www.sba.gov. First Savings Bank is also here for you as a resource and partner to navigate the relationship between you and the SBA, should you need assistance.
Do you have a business banking relationship and need assistance?
If you are a current business client and would like assistance or additional information on forms of relief that may be options for you, contact your loan officer. Visit https://www.fsbbank.net/business/lending/meet-our-lenders/ for a full list of our business lending team and their contact information.
Do you have a personal banking relationship and need assistance?
If you are experiencing financial difficulty related to COVID-19, please contact your banking relationship manager to discuss your options. Our Customer First Team is available and can put you in contact with your banker. Contact them at 1-833-372-4968 Monday – Thursday from 8:30am – 5:00pm, Friday from 8:30am – 6:00pm, and Saturday from 9:00am – 12:00pm.
First Savings Bank understands the gravity of the situation that we’ve all been put in. We want to continue to work with you to overcome these obstacles and are ready when you need us. As always, thank you for being a loyal customer of First Savings Bank.