Important Notice – Online and Mobile Banking will be unavailable at 8 pm Friday, August 11^th and will not be up until after we have completed our upgrade on Monday, August 14^th.

Mobile and Online Services Timeline:

Bill Pay – Thursday, August 10^th at 5 pm Bill Pay will be unavailable.

Mobile Deposits – Friday, August 11^th at 4 pm Mobile Deposits will be unavailable. 

Mobile Transfers – On August 14^th your new transfer cutoff time will be 8 pm.

After August 14th, you can log into your Commercial Online Banking by selecting the Commercial Login.

We recommend our Commercial customers log in during the preview period in order to review settings and ensure a seamless transition to the upgraded system. If you did not get a chance to log in during the preview window, here are some quick tips to get you in on August 14th:

1. Enter your Company ID which will be emailed to you prior to August 14th, if you did not receive your new Company ID by August 7th reach out to our Tresuary Management team.
2. Enter your User ID – this will be your current User ID excluding any special characters.
3. Enter your temporary password which is First1 + the first 4 characters of your User ID.
4. Create your new password and enjoy the enhanced commercial banking experience.

Critical items such as bill payees, accounts and debit card manager will transition to the new system without any additional attention from our customers. External transfers and digital banking alerts will need to be re-established after August 14th.

Important Notice – Online and Mobile Banking will be unavailable at 8 pm Friday, August 11th and will not be up until after we have completed our upgrade on Monday, August 14th.

Mobile and Online Services Timeline:

Bill Pay – Thursday, August 10^th at 5 pm Bill Pay will be unavailable.

Mobile Deposits – Friday, August 11^th at 4 pm Mobile Deposits will be unavailable. 

Mobile Transfers – On August 14^th your new transfer cutoff time will be 8 pm.

Here are some quick and simple steps to get you back online:

1. On or after August 14th, delete the First Savings Bank Mobile App from all devices. 
2. On or after August 14th, you can download our new First Savings Bank Business Mobile App – please be sure to log in for the first time via web browser. 
3. Enjoy the enhancements the upgrade has to offer!

Critical items such as bill payees, accounts and debit card manager will transition to the new system without any additional attention from our customers. External transfers and digital banking alerts will need to be re-established after August 14th.

Download our App today!

If you are a customer who uses our Positive Pay feature, here are key items you should be aware of:

• All Positive Pay files created before August 12th will transfer to the upgraded system.
• During the preview window, customers should configure Positive Pay file layout and ensure Positive Pay is enabled for applicable users.
• Customers will not be able to upload Positive Pay files until August 14th.

All customers who utilize e-Statement services will be asked to re-enroll by clicking Documents and accepting the new terms and conditions after logging in on August 14th. 

Customers may receive two statements for the month of August, one for the transactions prior to system upgrades and one for the time frame after system upgrades, depending on each customer’s statement cycle.

All statements going forward will cut as follows:

• Consumer Account Statements will cut on the 11th of each month.
• Kasasa Account Statements will cut on the 18th of each month.
• Saving Account Statements will cut monthly rather than quarterly on the 11th of each month.
• Business Account Statements will cut at the end of each month.

Here are some considerations to take:

• All existing ACH and Wire templates will convert to the upgraded system.
• Scheduled and recurring ACH and Wire transactions will need to be re-established on or after August 14th.
• ACH and Wire transactions scheduled before 4 pm Friday, August 11th will be processed on Friday, August 11th.
• All external transfers will need to be re-established on the upgraded system.

All payees and recurring payments will be transferred to the new platform, if they are set up prior to August 10th.

We recommend that you take time to check all recurring payments and payee information prior to August 10th. On August 14th, after you have logged in to the new system, please review all settings have transferred correctly to the new system. Please be aware that after August 14th payments may be processed in a different time frame than before; however, they will not be processed prior to the effective date.

Customers currently signed up or enrolled in eBills will need to re-establish electronic billing when accessing the Bill Pay service.

Voice banking will be unavailable starting Friday, August 11th at 9 pm.

Voice Banking will be upgraded on Monday, August 14th. All customers will be required to re-enroll in the upgraded system.

Call 1-800-436-5149 to start the enrollment process. If you previously used Voice Banking, please access it using your current User ID and the last four of your social as your pass code. If you are new to Voice Banking, please visit a local branch to set up this feature. 

We anticipate our ATMs to operate normally. However, there will be certain capabilities that will not be accessible during this time.

• ATM Deposits will be unavailable during the upgrade period (August 11^th – August 13^th) – please use our night drop deposit that is located at each branch during this time.
• Access to change your PIN number will be unavailable during this time.

Debit card ordering will be unavilable August 8th until August 14th. 

• Active debit cards will still work as expected during the upgrade window
• After August 14th all new debit card orders will be contactless debit cards – just tap and pay!

Our Online and Mobile Banking upgrades will require users to make changes to their QuickBooks or Quicken software to convert data seamlessly. We have included the transfer instructions below.

1^st Action Date: Before 8 pm on Friday August 11^th

• A data file backup and a final transition download should be completed by this date. Please make sure to complete the final download before this date since transaction history might not be available after the upgrade.

2^nd Action Date: Anytime after Monday August 14^th

• This is the action date for the remaining steps on the transfer instructions. You will complete the deactivate/reactivate on your Online Banking connection to ensure that you get your current Quicken or QuickBooks accounts set up with the new connection.

Transfer Instructions

Quicken Conversion Instructions

QuickBooks Online Conversion Instructions

QuickBooks Desktop Conversion Instructions

Mint Conversion Instructions

Intuit aggregation services will be interrupted for up to 5 business days. Users are encouraged to download a QFX/QBO file during this outage. The following services will not work during the outage.

• Quicken Win/Mac Express Web Connect
• QuickBooks Online Express Web Connect
• Mint