It’s time to revolutionize your banking with our Core Banking ugrade!
Are you ready to experience the future of banking with our new Core banking system – convenient, fast and more secure than ever before!
We are excited to let our customers know that we are upgrading our Core banking system on August 14th! Here is a timeline for what you should expect as we get closer to the date.
August 8th
August 10th
August 11th
August 12th
August 14th
Change is never easy, but we are here to make this upgrade seamless. There will be disruptions the weekend of the upgrade, however, there are many improvements you will see after the upgrade is completed. Here are just a couple of enhancements you will see:
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Free credit scoring powered by SavvyMoney®
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Reduced teller tickets – making your window transaction faster
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Financial calculators
- Contactless debit cards
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Wire origination capabilities
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Improved card controls – set region notices to your card from your phone
This is only the start to the experience our consumers will receive. Stay tuned! We will be sending emails, mailers and updating our website to give you the latest news regarding our upgrade.
Important Changes to Note
Click each item for additional details
- Branch Information
- Online Banking
- Mobile Banking
- Personal Finance - New Online Budgeting Tool
- Bill Pay
- Statements & e-Statements
- Voice Banking
- ATMs
- Debit Cards
- Quicken, QuickBooks & Mint Transfer Guides
Our branches will be open and ready to serve you until end of the business day on Friday, August 11th. On August 12th all branches will be closed while we upgrade our new system.
Our Customer First Team will be available to take any calls during this time, but please be patient as they will have limited access to what they can see.
Our branches will reopen on Monday, August 14th.
Important Notice – Online and Mobile Banking will be unavailable at 8 pm Friday, August 11th and will not be up until after we have completed our upgrade on Monday, August 14th.
Mobile and Online Services Timeline:
Bill Pay – Thursday, August 10th at 5 pm Bill Pay will be unavailable.
Pocket – Friday, August 11th at 4pm Pocket will be discontinued.
Mobile Deposits – Friday, August 11th at 4 pm Mobile Deposits will be unavailable.
Mobile Transfers – On August 14th your new transfer cutoff time will be 8 pm.
Here are some quick and simple steps to get you back online:
- On August 14th, if you have saved your First Savings Bank login to your desktop, please remove this. We will be adding the new login buttons to the website on August 14th. At this time you will log in to the new First Savings Bank Online Banking Personal login.
- Enter your exsisting username and temporary password: Zip Code + Last 4-digits of your SSN
- Once you gain access, click on ‘Documents’ and accept the new terms and conditions to continue receiving e-Statements, additionally you will want to review your bill pay settings to ensure all payees and bill payments are correct.
- Delete your old First Svaings Bank Mobile App and download the new one.
Critical items such as bill payees, accounts and debit card manager will transition to the new system without any additional attention from our customers. External transfers and digital banking alerts will need to be re-established after August 14th. We will be introducing a new Personal Finance Management tool in place of Pocket. All goals, spending and budgeting information that was added to Pocket will need to be added to the new Personal Finance tool on or after August 14th.
Important Notice – Online and Mobile Banking will be unavailable at 8 pm Friday, August 11th and will not be up until after we have completed our upgrade on Monday, August 14th.
Mobile and Online Services Timeline:
Bill Pay – Thursday, August 10th at 5 pm Bill Pay will be unavailable.
Pocket – Friday, August 11th at 4pm Pocket will be discontinued.
Mobile Deposits – Friday, August 11th at 4 pm Mobile Deposits will be unavailable.
Mobile Transfers – On August 14th your new transfer cutoff time will be 8 pm.
Here are some quick and simple steps to get you back online:
- On or after August 14th, delete the First Savings Bank Mobile App from all devices.
- On or after August 14th, you can download our new First Savings Bank Mobile App – please be sure to log in for the first time via web browser, at this time have your phone nearby for multi-factor authentication.
- Enjoy the enhancements the upgrade has to offer!
Critical items such as bill payees, accounts and debit card manager will transition to the new system without any additional attention from our customers. External transfers and digital banking alerts will need to be re-established after August 14th. We will be introducing a new Personal Finance Management tool in place of Pocket. All goals, spending and budgeting information that was added to Pocket will need to be added to the new Personal Finance tool on or after August 14th.
Download our App today!
We are introducing our new online budgeting tool called Personal Finance. Personal Finance gives you everythig that Pocket had to offer but offers a enhanced user experience.
All goals, spending and budgeting information that was added to Pocket will need to be added to the new Personal Finance tool on or after August 14th.
All payees and recurring payments will be transferred to the new platform, if they are set up prior to August 10th.
We recommend that you take time to check all recurring payments and payee information prior to August 10th. On August 14th, after you have logged in to the new system, please review all settings have transferred correctly to the new system. Please be aware that after August 14th payments may be processed in a different time frame than before; however, they will not be processed prior to the effective date.
Customers currently signed up or enrolled in eBills will need to re-establish electronic billing when accessing the Bill Pay service.
All customers who utilize E-Statement services will be asked to re-enroll by clicking Documents and accepting the new terms and conditions after logging in on August 14th.
Customers may receive two statements for August, one for the transactions prior to system upgrades and one for the time frame after system upgrades, depending on each customer’s statement cycle.
All statements going forward will cut as follows:
- Consumer Account Statements will cut on the 11th of each month.
- Kasasa Account Statements will cut on the 18th of each month.
- Saving Account Statements will cut monthly rather than quarterly on the 11th of each month.
- Business Account Statements will cut at the end of each month.
- Voice banking will be temporarily unavailable starting Friday, August 11th at 9 p.m
Voice banking will be unavailable starting Friday, August 11th at 9 pm.
Voice Banking will be upgraded on Monday, August 14th. All customers will be required to re-enroll in the upgraded system.
Call 1-800-436-5149 to start the enrollment process. If you previously used Voice Banking, please access it using your current User ID and the last four of your social as your pass code. If you are new to Voice Banking, please visit a local branch to set up this feature.
We anticipate our ATMs to operate normally. However, there will be certain capabilities that will not be accessible during this time.
- ATM Deposits will be unavailable during the upgrade period (August 11th – August 13th) – please use our night drop deposit that is located at each branch during this time.
- Access to change your PIN number will be unavailable August 11th – August 13th.
Debit card ordering will be unavilable August 7th until August 14th.
- Active debit cards will still work as expected during the upgrade window
- After August 14th all new debit card orders will be contactless debit cards – just tap and pay!
Our Online and Mobile Banking upgrades will require users to make changes to their QuickBooks or Quicken software to convert data seamlessly. We have included the transfer instructions below.
1st Action Date: Before 8 pm on Friday August 11th
- A data file backup and a final transition download should be completed by this date. Please make sure to complete the final download before this date since transaction history might not be available after the upgrade.
2nd Action Date: Anytime after Monday August 14th
- This is the action date for the remaining steps on the transfer instructions. You will complete the deactivate/reactivate on your Online Banking connection to ensure that you get your current Quicken or QuickBooks accounts set up with the new connection.
Transfer Instructions
Quicken Conversion Instructions
QuickBooks Online Conversion Instructions
QuickBooks Desktop Conversion Instructions
Intuit aggregation services will be interrupted for up to 5 business days. Users are encouraged to download a QFX/QBO file during this outage. The following services will not work during the outage.
- Quicken Win/Mac Express Web Connect
- QuickBooks Online Express Web Connect
- Mint
Frequently Asked Questions
What is the reason for a Core Banking Upgrade?
Core technology upgrades provide an array of benefits to our customers, including enhanced services both online and within a new updated mobile app. Overall, the new system will provide members with a better experience, greater security and convenience.
What is a Core System upgrade?
The Core system is the technical software that executes major banking functions, such as:
- Opening and managing accounts
- Originating and servicing loans
- Processing cash deposits and withdrawals
- Posting transactions
- Calculating interest
- Integrating with internal, third party and customer channels
- Statement process
- Enhanced fraud protection
Will the branches be closed?
All First Savings Bank branches will be closed Saturday, August 12th to ensure we are ready to serve you bright and early Monday, August 14th.
Our Customer First Team will be available to answer questions with limited access to information from 9:00 a.m. to 4:00 p.m. Please call 1-833-372-4968 or us our Online Chat feature located on fsbbank.net.
Will my online banking be down during this time?
Yes, online, digital and voice banking will all be inactive starting the evening of Friday, August 11th. We will have everything back up Monday, August 14th with a fresh upgrade.
Will everything in digital banking carry over?
We have many great upgrades you will see in digital banking. We will be moving away from Pocket, but you will receive a more enhanced Personal Finance Manager tool within the new digital banking system. Your items such as bill payees, accounts and debit card manager will all carry over but you will need to set up any external transfers and alerts which were previously established.
Will my statements be accessible after the upgrade?
Yes, after the upgrade is performed you will be able to access the last 18 months of statements, but your last eStatement from August 11th and other prior statements could take multiple days to show up in our new Digital Banking portal. We will also generate a smaller statement at the time of upgrade on August 11th. so you can expect to see two statements for that cycle period.
Will my debit card still work while you are offline?
Yes, our debit card will remain fully functional during this period.
Will your ATMs work during this time?
Yes, our ATMs are expected to operate normally during this time with the expection of PIN changes and ATM Deposits.
How will I make a deposit during your upgrade window?
If you find yourself needing to make a deposit during our upgrade window, please visit our night drop at each of our branch locations. All night drop deposits are processed the following business day.
Can I open an account?
Due to our Core upgrade, we will be unavailable to open any accounts during this window period.
- Online account opening will be unavailable starting August 4th
- In-branch account opening will be unavailable starting August 12th until August 14th
